Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Travel White Label ("Company", "we", "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

These terms apply to all visitors, users, and clients of our white-label travel technology platform and related services.

2. Description of Services

Travel White Label provides:

• White-label travel booking platforms (B2C and B2B)
• Meta search integration and setup services
• GDS and API integrations for travel suppliers
• Custom travel technology development
• Ongoing technical support and maintenance

3. Client Obligations

As a client of our services, you agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Use the platform in compliance with all applicable laws
• Not engage in any activity that disrupts or interferes with our services
• Pay all fees associated with your selected service plan
• Comply with all third-party supplier terms and conditions

4. Intellectual Property

The Travel White Label platform, including all software, designs, logos, and content, remains our intellectual property. You are granted a limited, non-exclusive license to use our platform for your business operations during the term of your agreement.

Your branding, content, and customer data remain your property. You grant us a license to use such materials solely for the purpose of providing our services.

5. Payment Terms

• Setup fees are due upon agreement execution
• Monthly subscription fees are billed in advance
• Transaction fees are calculated and invoiced monthly
• All fees are in GBP. We are not VAT registered and no VAT is added
• Late payments may incur interest at 4% above the Bank of England base rate

6. Service Level Agreement

We commit to:

• 99.9% platform uptime (excluding scheduled maintenance)
• Response to critical issues within 4 hours
• Resolution of critical issues within 24 hours
• Regular platform updates and security patches

Scheduled maintenance will be communicated at least 48 hours in advance and performed during off-peak hours where possible.

7. Limitation of Liability

To the maximum extent permitted by law, Travel White Label shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Third-party supplier failures or actions
• Force majeure events

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

8. Termination

Either party may terminate the agreement:

• With 30 days written notice for convenience
• Immediately for material breach that remains uncured for 14 days
• Immediately for insolvency or bankruptcy

Upon termination, we will provide a data export and assist with migration for a reasonable fee.

9. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information and trade secrets disclosed during the business relationship. This obligation survives termination for a period of 3 years.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these terms at any time. Clients will be notified of material changes at least 30 days before they take effect. Continued use of our services constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us: